In a context of increasing distrust in institutions, including government, media and news, there is need to understand how civic innovators are using media and technology to counter these trends. Based on over 40 interviews with practitioners, this report identifies “civic media practice” as media and technology used to facilitate democratic process. It focuses specifically on those practitioners using media tools to form relationships and build trust – a practice that sometimes runs counter to the apparent needs of organizations to enhance efficiency through technology. This report identifies civic media practice as a direct response to the crisis of distrust and describes the negotiation of values that takes place as media is designed and deployed in organizations.
What’s possible when the public and journalists engage to support communities to thrive? Engagement is about authentic connections, valuing people, and mutual exchanges so that what’s best for individuals and the community as a whole emerges. With both journalists and other community members present at Experience Engagement, some conversations also pointed towards a communications ecosystem that supports the civic health of communities. Beyond journalism, as we know it, this civic communications ecosystem would provide robust information, feedback, inclusive dialogue, strategy and action for serving community goals. Read more of this from co-author Peggy Holman.