Community-Centered Journalism Engaging People, Exploring Solutions, and Building Trust

Contemporary journalism faces a crisis of trust that threatens the institution and may imperil democracy itself. Critics and experts see a renewed commitment to local journalism as one solution. But a lasting restoration of public trust requires a different kind of local journalism than is often imagined, one that engages with and shares power among all sectors of a community.

Systems Thinking For Journalists

Journalism + Design has developed a suite of systems thinking tools for journalists to focus their reporting on the underlying causes of complex problems: the policies, power dynamics, and beliefs fueling systems that actively harm, marginalize, or benefit specific people. By expanding our lens beyond individual events and outcomes, journalists can hold entire systems accountable, rather than just the symptoms they produce.

Complicating the Narratives

What if journalists covered controversial issues differently — based on how humans actually behave when they are polarized and suspicious? As politicians have become more polarized, we have increasingly allowed ourselves to be used by demagogues on both sides of the aisle, amplifying their insults instead of exposing their motivations. But what else can we do with conflict, besides letting it sit? We’re not advocates, and we shouldn’t be in the business of making people feel better. Our mission is not a diplomatic one. So what options does that leave?

The Journalism Industry Knows Engagement is Necessary to Survive

What are the barriers? Why is it so dang hard to just “do engagement already?” We had our hunches, but we commissioned a study to really find out. We spoke with 100 people who are already bought in — who desperately want to spend their time doing better engagement — to learn what (and who) stands in their way. Engagement is a process, not a product. The solution must start with mindset and culture change, not software

How Italy’s Cittadini Reattivi Civic Journalism Project is Helping Local Communities

Cittadini Reattivi is an online Italian crowd-sourced civic journalism project focused on health, the environment, and judicial issues. The project serves those who live in areas affected by pollution. Since founder and editor Rosy Battaglia launched the project in 2013, she has been able to gather user-generated story ideas, some of which led to new journalistic investigations.