What if journalists covered controversial issues differently — based on how humans actually behave when they are polarized and suspicious? As politicians have become more polarized, we have increasingly allowed ourselves to be used by demagogues on both sides of the aisle, amplifying their insults instead of exposing their motivations. But what else can we do with conflict, besides letting it sit? We’re not advocates, and we shouldn’t be in the business of making people feel better. Our mission is not a diplomatic one. So what options does that leave?
In October 2017, Vox launched a year-long crowdsourcing project to collect readers’ emergency room bills and bring more transparency to these costs. At the time of producing this case study, Vox has collected more than 1,500 bills since launching the project and produced multiple stories.