This Community Information Needs Assessment was built on extensive and careful listening. California Common Cause helped facilitate 12 focus groups in English, Spanish, Cantonese, and Tagalog, in partnership with community-based organizations, and had over a dozen conversations with community news publishers.
Topic: Community Listening
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How to listen & respond to your community
As a journalist, you’re bound to receive some complaints or criticism about your work and you can’t make everyone happy all the time. The key is how you respond — and it’s important to use humility and diplomacy while not being afraid to explain and defend your work.