The reporters at Block Club Chicago spent endless weeks covering COVID-19 stories and answering an influx of questions sent to the newsroom by worried readers, many of which had already been covered in their previous news stories.
Before the onset of the COVID-19 pandemic, Milwaukee Neighborhood News Service (NNS) and Wisconsin Watch collaborated to create News414: a texting service that connects Wisconsinites with resources regarding food insecurity, evictions, employment and more.
La Nacion launched Stranded Abroad collecting information and sharing stories from those trapped in foreign countries due to the COVID-19 pandemic.
Documented engages with its sources through a mobile app called WhatsApp. Users are able ask questions and raise concerns and can get professional answers quickly.