To support the thousands of new immigrants arriving in New York City, Documented adopted a people-centered approach to reporting, providing vital information on housing, food, and legal aid through Spanish-language WhatsApp and website services.
Topic: Information Needs Assessment
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How Borderless Uses Field Canvassers To Reach Spanish Communities
Borderless launched a pilot initiative to meet its communities where they’re at by using Spanish-speaking canvassers to spend 12 weeks engaging with Latino community members in different neighborhoods each week to hear about how the magazine could better serve the people.
How El Tímpano Is Creating a Healthy News Ecosystem for Immigrant Communities
The organization works in collaboration with its audience to engage in two-way reporting via text message. This model replaces things like Facebook groups, which can fuel the spread of misinformation and amplify political polarization within communities. El Tímpano provides its audiences with access to the information they need from a source that’s earned their trust.
Lessons Learned from Community Listening During a Pandemic
In a follow-up to this Ecosystems Toolkit, the author Fiona Morgan shares lessons from how she and others undertook aspects of news ecosystem assessments during the pandemic, and how this listening was itself an investment in communities. Via: How to listen during a pandemic and other lessons from recent local news ecosystem research.
Three tools for journalists to explore systems change
Kayla Christopherson and Cole Goins (The New School’s Journalism + Design program) guide us through three powerful exercises from their systems thinking toolkit, and Yvonne Wenger of the Baltimore Sun shares a practical take on how each exercise deepened her reporting process.
Digital First Responders: How Innovative News Outlets are Meeting the Needs of Immigrant Communities
The Center for Community Media studied news outlets serving immigrant communities for models of growth and innovation. The cross-currents that have battered community media outlets across the nation threaten their sustainability. This report captures the interviews and surveys of more than 150 people in 30 states to identify outlets that are in the vanguard in radio, broadcast, print, and digital.
Understanding Grassroots Information Systems and Needs from City Bureau
While trust in media is low, communities always find ways to share news and information—here’s what we learned from our latest listening project. Since 2016, City Bureau’s Public Newsroom has brought people together to discuss, debate and deconstruct how news and information is created and shared in our communities on Chicago’s South and West Sides.
Evergreen Content
A news organization’s archive is a goldmine of stories and information that can continue to delight and be of use to your audience. But how do you know what to keep sharing? And how can you manage a calendar of evergreen content? Join Jessica Lee Martin, Audience Development Editor for Citylab, Haley Correll, Social Media Manager for American Red Cross, and Kristina Lucarelli, Manager for Amplify, Hearst Television to find out.
Mapping Information Ecosystems to Serve Local News Needs
A media desert is geographic area that is lacking access to fresh, local news and information. This condition may be a result of a lack of content, access, language barriers and other issues. This guide focuses on asset-based framework, digital ethnography, and geomapping tools to address ecosystems that are lacking news and information, and how to appropriately assess and fulfill local news needs.
How University of Oregon Students Used Engagement Techniques to Meet Community Information Needs
University of Oregon’s Sustainable Cities Initiative (SCI) launched their Sustainable City Year Program (SCYP) in La Pine, Oregon and partnered with other departments across campus including the SOJC’s engaged journalism class. They developed an engagement strategy to support the information health of La Pine.
Deep Listening to Map a Community’s Information Needs
How El Tímpano asked a local community about the information they want, and what we learned in the process. This is the second in a series documenting our efforts to map the information needs of Oakland’s Latino immigrants.
Listening Post Collective Playbook
The Listening Post Collective provides journalists, newsroom leaders, and non-profits tools and advice to create meaningful conversations with their communities. Whether you are a journalist, media outlet or civil society group, these steps will get you into a flow of listening to your community, creating stories that resonate, and fostering an ongoing conversation with people. Learn more about the Listening Post Collective from Poynter, MediaShift, and journalism.co.uk.