To support the thousands of new immigrants arriving in New York City, Documented adopted a people-centered approach to reporting, providing vital information on housing, food, and legal aid through Spanish-language WhatsApp and website services.
Topic: Information Needs Assessment
1-4 of 4 total Case Studies
How Borderless Uses Field Canvassers To Reach Spanish Communities
Borderless launched a pilot initiative to meet its communities where they’re at by using Spanish-speaking canvassers to spend 12 weeks engaging with Latino community members in different neighborhoods each week to hear about how the magazine could better serve the people.
How El Tímpano Is Creating a Healthy News Ecosystem for Immigrant Communities
The organization works in collaboration with its audience to engage in two-way reporting via text message. This model replaces things like Facebook groups, which can fuel the spread of misinformation and amplify political polarization within communities. El Tímpano provides its audiences with access to the information they need from a source that’s earned their trust.
How University of Oregon Students Used Engagement Techniques to Meet Community Information Needs
University of Oregon’s Sustainable Cities Initiative (SCI) launched their Sustainable City Year Program (SCYP) in La Pine, Oregon and partnered with other departments across campus including the SOJC’s engaged journalism class. They developed an engagement strategy to support the information health of La Pine.