How Stories of Atlantic City Brought Restorative Narrative to Journalists and Community Members in New Jersey

Stories of Atlantic City was created as a way to shed light on the marginalized communities and individuals within Atlantic City while building a collaborative space for journalists and residents to work together. Stories of Atlantic City focused on creating a restorative narrative, a journalistic method intended to build trust and communication within communities who have experienced marginalization, trauma and misrepresentation.

Understanding Grassroots Information Systems and Needs in Chicago

While trust in media is low, communities always find ways to share news and information—here’s what we learned from our latest listening project. Since 2016 the Public Newsroom has brought people together to discuss, debate and deconstruct how news and information is created and shared in our communities on Chicago’s South and West Sides. This April, we relaunched it as a monthly digital workshop series meant to showcase people-powered projects that provide mutual aid, address local information needs and cultivate joy.

2020 Edelman Trust Barometer

The 2020 Edelman Trust Barometer reveals that despite a strong global economy and near full employment, none of the four societal institutions that the study measures—government, business, NGOs and media—is trusted. The cause of this paradox can be found in people’s fears about the future and their role in it, which are a wake-up call for our institutions to embrace a new way of effectively building trust: balancing competence with ethical behavior.

Start Earning Trust

Newsrooms need to tell a consistent, repetitive story about what motivates their work, the range of information and stories they offer, what sets them apart, who they are, how they operate and how people can reach them. Telling that story should be a constant drumbeat — part of the rhythm of our work as journalists. So, how do you get started? You can start by talking about your mission, discussing your ethics and asking for feedback.

The Journalism Industry Knows Engagement is Necessary to Survive

What are the barriers? Why is it so dang hard to just “do engagement already?” We had our hunches, but we commissioned a study to really find out. We spoke with 100 people who are already bought in — who desperately want to spend their time doing better engagement — to learn what (and who) stands in their way. Engagement is a process, not a product. The solution must start with mindset and culture change, not software

Civic Media Practice

In a context of increasing distrust in institutions, including government, media and news, there is need to understand how civic innovators are using media and technology to counter these trends. Based on over 40 interviews with practitioners, this report identifies “civic media practice” as media and technology used to facilitate democratic process. It focuses specifically on those practitioners using media tools to form relationships and build trust – a practice that sometimes runs counter to the apparent needs of organizations to enhance efficiency through technology. This report identifies civic media practice as a direct response to the crisis of distrust and describes the negotiation of values that takes place as media is designed and deployed in organizations.

Can Dialogue Journalism Engage Audiences, Foster Civil Discourse, and Increase Trust in the Media?

Spaceship Media and other outlets are experimenting with ways to bridge the political divides in the U.S. Other efforts include a new StoryCorps feature with intimate conversations between political opposites and a Reddit page at The Seattle Times that ran with a series on race called “Under Our Skin.” Facebook, where Russia-financed vitriol helped to inflame hatred before the 2016 election, hosts issue pages moderated by journalists on topics such as health care, and hyperlocal discussion groups about schools and town elections run by citizen volunteers.

Hooked on Junk News: Breaking Bad Habits and Rebuilding Trust in the Media

NewsU: As a mediator among those who create, distribute and consume the news, the Newseum wants to help each group better understand the others. In this session, the Newseum’s Kristi Kenneth focuses on revealing what the organization has learned about the current media landscape through workshops with news consumers young and old world-wide. What issues cause the most confusion? Where does the public lay blame for problems like “fake” news? What skills do students and the general public need to develop, and what can journalists do to help bolster those skills?