To support the thousands of new immigrants arriving in New York City, Documented adopted a people-centered approach to reporting, providing vital information on housing, food, and legal aid through Spanish-language WhatsApp and website services.
Topic: Community Listening
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How WUWM Informed Wisconsin Voters
WUWM’s 2022 Voter Guide serves as an educational resource for voting-aged Wisconsinites, providing comprehensive information during election seasons, filling gaps for local political races, addressing questions about candidates, guiding voters on the voting process.
Local Voices on Local News
This Community Information Needs Assessment was built on extensive and careful listening. California Common Cause helped facilitate 12 focus groups in English, Spanish, Cantonese, and Tagalog, in partnership with community-based organizations, and had over a dozen conversations with community news publishers.
How to listen & respond to your community
As a journalist, you’re bound to receive some complaints or criticism about your work and you can’t make everyone happy all the time. The key is how you respond — and it’s important to use humility and diplomacy while not being afraid to explain and defend your work.
Are You Listening?
Hardman discusses early experiences that shaped his approach, including the importance of deeply listening to communities and collaborating to meet their information needs. He outlines the development of the Listening Post Collective and its Civic Media Playbook, emphasizing strategies for establishing trust and engaging communities in creating media that reflects their voices and priorities.
How community listening can help shape election-year coverage
API’s discusses the significant impact of community listening on shaping election-year coverage. It highlights the importance of engaging with the community to understand their information needs, concerns, and the political stories that resonate with them. By conducting listening projects, newsrooms can set their coverage agenda based on real community priorities rather than politicians’ narratives, discover gaps in public understanding, and build trust with their audience.
The (undervalued) power of rituals: A framework to build intentional communities around Journalism
Rituals are the superglue of communities in most cultures. In a time when Journalism is reimagining its relationship with the communities it serves, rituals can be a useful referent.
How Santa Cruz Local Used Listening Sessions to Engage Communities
Santa Cruz Local started Listening Sessions to create news that catered to the informational needs of Santa Cruz County residents. By listening to community feedback through online surveys and in-person listening sessions, they can report on issues that community members feel are most important to them.
Best Practices for Texting with Your Audience
During this Gather Lightning Workshop, attendees collaborated on a document that you can take back to your newsroom, including lessons learned from journalists who have incorporated texting as a regular part of their work.
2022 OJA/Gather Award in Engaged Journalism – Medium/Large Newsrooms
Listen to and learn from the finalists of the 2022 OJA/Gather Award in Community-Centered Journalism, Medium/Large Newsroom category. Stefanie Ritoper of Southern California Public Radio and Jenny Stratton & Samantha Cabrera Friend of Catchlight share lessons from their community-engagement projects.
2022 OJA/Gather Award in Engaged Journalism – Micro/Small Newsrooms
Listen to and learn from one of the finalists of the 2022 OJA/Gather Award in Community-Centered Journalism, Micro/Small Newsroom category. Adam Mahoney and John Thomason from the Grist share lessons from their community-engagement project.
How Amplify Utah is Reshaping Journalism By Bolstering Diverse Student Voices
Amplify Utah bolsters Utah’s diverse voices through partnerships with storytellers, journalists, media and nonprofit partners of the community. The organization prioritizes community storytelling and strives to gradually increase local readership amongst youth.