Language matters. How we think about and frame the communities we serve inside the newsroom influences the issues we tackle, the assignments we pursue, how we define success, and how we edit, package and circulate our stories. That’s why we want to share some strategies, based on our own hard-learned lessons, for how to build genuine and productive relationships with your communities.
In light of the media industry’s growing focus on audience engagement, this article explores how online and offline forms of engagement unfold within journalism, based on a comparative case study of two American public media newsrooms.
While trust in media is low, communities always find ways to share news and information—here’s what we learned from our latest listening project. Since 2016, City Bureau’s Public Newsroom has brought people together to discuss, debate and deconstruct how news and information is created and shared in our communities on Chicago’s South and West Sides.
This step-by-step guide by Alicia Bell and Mike Rispoli can help newsrooms examine their own power and design engagement strategies that don’t perpetuate transactional or extractive relationships with the public. To foster a new future for journalism, it’s crucial for news outlets to share and build power with local communities. Check out the related Gather Lighting Chat and News Voices post.
As Democracy Fund seeks to support new tools and practices that can expand community engagement in journalism, we wanted to understand the landscape of the field in more detail. We commissioned this paper to help us create a taxonomy of engagement practices. In this paper, we document a broad spectrum of efforts that help position communities at the center of journalism. We understand that each model meets different newsroom goals and community needs. We refer to the full spectrum of ideas presented here as ‘Engaged Journalism.’
News Voices takes an organizing approach to support quality local news by working directly with communities. When we say organizing, we don’t mean “activism.” Organizing is fundamentally about listening to people tell you what they need and what kind of world they want and working collaboratively to make it happen. This guide will help newsrooms use organizing principles and values to build deep relationships to enhance community trust.
Last year we embarked on a process to define what impact means for a people-centered, community news lab. As our young media start-up matures, remembering why we do this work is as important as building models for the future of local media. That’s why City Bureau’s first Impact Report begins with a story—a historical guiding star from our home on Chicago’s South Side—the story of the Pullman Porters.
What’s possible when the public and journalists engage to support communities to thrive? Engagement is about authentic connections, valuing people, and mutual exchanges so that what’s best for individuals and the community as a whole emerges. With both journalists and other community members present at Experience Engagement, some conversations also pointed towards a communications ecosystem that supports the civic health of communities. Beyond journalism, as we know it, this civic communications ecosystem would provide robust information, feedback, inclusive dialogue, strategy and action for serving community goals. Read more of this from co-author Peggy Holman.
Many will remember—some with a touch of heat—the 1990’s movement known as civic (or public) journalism, which called for a rethinking of newsrooms’ relationships with their communities. Is today’s engaged journalism a new chapter of that movement? As someone who edited a newspaper during those earlier years, and who is now working as a senior fellow and consultant with the Democracy Fund, I’d say the short answer is yes – but: Engaged journalism is a much-evolved descendant, born into a radically changed landscape.
Abstract: This research examines the impact of One River, Many Stories, a community storytelling project designed to disrupt relationships between news organizations and their audiences. Community engagement methods were used to study this two-year storytelling project. Ripple Effects Mapping methods measured its impact. Findings reveal that traditional news media deviated little from established journalism routines while citizen participation was diverse and expansive.
The opportunity now is to shepherd and accelerate a transition to an emergent civic media system. This new ecosystem looks different from what it will replace: while the commercial market rewarded information monopolies, what is emerging now are pluralistic networks in which information is fluid, services are shared, and media is made in cooperation with the people it seeks to serve.
What if readers, not just sources, were an active part of the news reporting process? A new group of journalists is exploring that possibility in an effort to deepen their reporting and build community relationships. ‘Engagement reporters’ are journalists who combine the power of community engagement with traditional news reporting to do journalism that aims to authentically serve the community and reflect their interests and needs. They’re not audience engagement editors and they’re not news reporters — they live in both worlds.
